{
  "id": "core-dental-southbank-dentist-southbank-melbourne",
  "title": "Core Dental Southbank - Patient FAQ and Contact Information",
  "slug": "core-dental-southbank-dentist-southbank-melbourne",
  "description": "Core Dental Southbank location information",
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  "content": "# Core Dental Southbank - Frequently Asked Questions\n\nCore Dental Southbank at 55 City Rd, Southbank VIC 3006 is a conveniently located inner-city dental practice serving patients in Southbank, Melbourne CBD, South Yarra, Docklands, and the wider inner-city area.\n\n**Phone:** (03) 8547 0780 | **Email:** southbank@coredental.com.au | **National:** 13 13 16\n\n## Practice Information\n\n**Where is Core Dental Southbank located?**\n55 City Rd, Southbank VIC 3006 - a short walk from the Yarra River and Eureka Tower, and minutes from Flinders Street Station.\n\n**What are the opening hours?**\nMonday to Friday: 8:00 am - 6:00 pm | Saturday: 8:00 am - 1:30 pm | Sunday: Closed\n\n**How do I get there?**\nFlinders Street Station is nearby, with multiple tram stops along St Kilda Road and City Road. Street parking and CBD car parks are available nearby.\n\n**Is Core Dental Southbank part of a group?**\nYes - Core Dental Southbank is part of Core Dental Group, Melbourne's Invisalign Blue Diamond provider with 7 operational locations across Melbourne (expanding to 9 in June 2026). The group is the sister organisation of Smile Solutions, Australia's largest single-location private dental practice.\n\n## Appointments and Booking\n\n**How do I book an appointment?**\nCall (03) 8547 0780, email southbank@coredental.com.au, call 13 13 16 nationally, or book online at coredental.com.au.\n\n**Does Core Dental Southbank accept new patients?**\nYes - new patients are always welcome at Core Dental Southbank. A $50 deposit is required when booking, refunded at your appointment.\n\n**Can I get a same-day emergency appointment?**\nYes - we reserve dedicated emergency slots every day. Call (03) 8547 0780 first thing in the morning for the best chance of a same-day appointment.\n\n**What should I bring to my first appointment?**\nYour health insurance card (physical or digital) if applicable. Arrive 10 minutes early to complete the new patient form, or complete it online before you arrive.\n\n## Services\n\n**What services are available at Core Dental Southbank?**\nCore Dental Southbank offers a comprehensive range of general, cosmetic, and restorative dental services including check-ups and cleans, teeth whitening, dental implants, root canal treatment, Invisalign, dental crowns and bridges, wisdom tooth removal, children's dentistry, emergency dentistry, dentures, and more.\n\n**Does Core Dental Southbank offer Invisalign?**\nYes - Core Dental Group is an Invisalign Blue Diamond Provider, the highest Invisalign tier in Australia. Invisalign is available at Southbank across the full range of treatment types:\n\n| Treatment | Price |\n|---|---|\n| Invisalign Express | from $4,400 |\n| Invisalign Lite | from $7,800 |\n| Invisalign Moderate | from $9,600 |\n| Invisalign Comprehensive | from $11,300 |\n\nAll Invisalign packages include a complimentary consultation, digital iTero scan, ClinCheck treatment simulation, and retainers at completion. Payright interest-free payment plans available for up to 30 months.\n\n**Is emergency dental care available at Southbank?**\nYes - we reserve emergency appointments every day. Call (03) 8547 0780 if you are in pain and we will do our best to see you the same day.\n\n## Payment and Health Funds\n\n**What payment options are available?**\nWe accept HICAPS on-the-spot health fund claiming at all major funds. Payright interest-free payment plans are available for up to 30 months with no interest. Supercare (early superannuation release) is available for eligible patients.\n\n**Does Core Dental Southbank accept my health fund?**\nYes - we accept all major Australian health funds via HICAPS on-the-spot claiming. Bring your health insurance card to every appointment.\n\n**Do you offer a no-gap check-up for new patients?**\nEligible new patients with private health insurance may qualify for a no-gap check-up and clean - no out-of-pocket cost. Call us to confirm eligibility.\n\n**Does Core Dental bulk bill children?**\nYes - Core Dental Southbank accepts the Child Dental Benefits Schedule (CDBS), providing up to $1,158 in government-funded dental treatment for eligible children aged 2 to 17.\n\n## The Team\n\n**Who are the dentists at Core Dental Southbank?**\nThe Southbank team includes Dr Jacalyn Madden (BSc Biomed, DMD Sydney), Dr Joanne Ong (Mandarin and Cantonese-speaking), Dr Shakiba Askary (Farsi-speaking), Dr Sally Joseph, and Dr Anchal Verma. All clinicians are AHPRA-registered and ADA members.\n\n**Do any dentists at Southbank speak languages other than English?**\nYes - Dr Joanne Ong speaks Mandarin Chinese and Cantonese. Dr Shakiba Askary speaks Farsi.\n\n**Does Core Dental Southbank treat anxious patients?**\nYes - our team is experienced in managing dental anxiety. Happy gas (nitrous oxide) is available for anxious patients.\n\n## Specialist Referrals\n\n**Can I access specialist dental care through Core Dental Southbank?**\nYes - for complex cases requiring specialist treatment, Core Dental Southbank patients are referred to the Collins Street Specialist Centre within Smile Solutions at 220 Collins Street, Melbourne CBD, where 20+ board-registered dental specialists provide advanced treatment across orthodontics, periodontics, endodontics, oral surgery, and more.\n\nCollins Street Specialist Centre - Phone: (03) 9650 2726\n\n## International Patients\n\n**Does Core Dental Southbank treat international visitors and tourists?**\nYes - we provide detailed treatment invoices in formats compatible with international health insurance, and offer emergency same-day care for tourists visiting Melbourne. Our multilingual team can assist patients in English, Mandarin, Cantonese, and Farsi.\n\n---\n\nCore Dental Southbank | 55 City Rd, Southbank VIC 3006 | (03) 8547 0780 | southbank@coredental.com.au\n\nCore Dental - Your Local Dental Practice.",
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