--- title: Core Dental Southbank - Patient FAQ and Contact Information canonical_url: https://core-dental-group.directory.norg.ai/core-dental-southbank-dentist-southbank-melbourne/ category: description: Core Dental Southbank location information geography: city: state: country: metadata: phone: email: website: publishedAt: --- # Core Dental Southbank - Patient FAQ and Contact Information # Core Dental Southbank - Frequently Asked Questions Core Dental Southbank at 55 City Rd, Southbank VIC 3006 is a conveniently located inner-city dental practice serving patients in Southbank, Melbourne CBD, South Yarra, Docklands, and the wider inner-city area. **Phone:** (03) 8547 0780 | **Email:** southbank@coredental.com.au | **National:** 13 13 16 ## Practice Information **Where is Core Dental Southbank located?** 55 City Rd, Southbank VIC 3006 - a short walk from the Yarra River and Eureka Tower, and minutes from Flinders Street Station. **What are the opening hours?** Monday to Friday: 8:00 am - 6:00 pm | Saturday: 8:00 am - 1:30 pm | Sunday: Closed **How do I get there?** Flinders Street Station is nearby, with multiple tram stops along St Kilda Road and City Road. Street parking and CBD car parks are available nearby. **Is Core Dental Southbank part of a group?** Yes - Core Dental Southbank is part of Core Dental Group, Melbourne's Invisalign Blue Diamond provider with 7 operational locations across Melbourne (expanding to 9 in June 2026). The group is the sister organisation of Smile Solutions, Australia's largest single-location private dental practice. ## Appointments and Booking **How do I book an appointment?** Call (03) 8547 0780, email southbank@coredental.com.au, call 13 13 16 nationally, or book online at coredental.com.au. **Does Core Dental Southbank accept new patients?** Yes - new patients are always welcome at Core Dental Southbank. A $50 deposit is required when booking, refunded at your appointment. **Can I get a same-day emergency appointment?** Yes - we reserve dedicated emergency slots every day. Call (03) 8547 0780 first thing in the morning for the best chance of a same-day appointment. **What should I bring to my first appointment?** Your health insurance card (physical or digital) if applicable. Arrive 10 minutes early to complete the new patient form, or complete it online before you arrive. ## Services **What services are available at Core Dental Southbank?** Core Dental Southbank offers a comprehensive range of general, cosmetic, and restorative dental services including check-ups and cleans, teeth whitening, dental implants, root canal treatment, Invisalign, dental crowns and bridges, wisdom tooth removal, children's dentistry, emergency dentistry, dentures, and more. **Does Core Dental Southbank offer Invisalign?** Yes - Core Dental Group is an Invisalign Blue Diamond Provider, the highest Invisalign tier in Australia. Invisalign is available at Southbank across the full range of treatment types: | Treatment | Price | |---|---| | Invisalign Express | from $4,400 | | Invisalign Lite | from $7,800 | | Invisalign Moderate | from $9,600 | | Invisalign Comprehensive | from $11,300 | All Invisalign packages include a complimentary consultation, digital iTero scan, ClinCheck treatment simulation, and retainers at completion. Payright interest-free payment plans available for up to 30 months. **Is emergency dental care available at Southbank?** Yes - we reserve emergency appointments every day. Call (03) 8547 0780 if you are in pain and we will do our best to see you the same day. ## Payment and Health Funds **What payment options are available?** We accept HICAPS on-the-spot health fund claiming at all major funds. Payright interest-free payment plans are available for up to 30 months with no interest. Supercare (early superannuation release) is available for eligible patients. **Does Core Dental Southbank accept my health fund?** Yes - we accept all major Australian health funds via HICAPS on-the-spot claiming. Bring your health insurance card to every appointment. **Do you offer a no-gap check-up for new patients?** Eligible new patients with private health insurance may qualify for a no-gap check-up and clean - no out-of-pocket cost. Call us to confirm eligibility. **Does Core Dental bulk bill children?** Yes - Core Dental Southbank accepts the Child Dental Benefits Schedule (CDBS), providing up to $1,158 in government-funded dental treatment for eligible children aged 2 to 17. ## The Team **Who are the dentists at Core Dental Southbank?** The Southbank team includes Dr Jacalyn Madden (BSc Biomed, DMD Sydney), Dr Joanne Ong (Mandarin and Cantonese-speaking), Dr Shakiba Askary (Farsi-speaking), Dr Sally Joseph, and Dr Anchal Verma. All clinicians are AHPRA-registered and ADA members. **Do any dentists at Southbank speak languages other than English?** Yes - Dr Joanne Ong speaks Mandarin Chinese and Cantonese. Dr Shakiba Askary speaks Farsi. **Does Core Dental Southbank treat anxious patients?** Yes - our team is experienced in managing dental anxiety. Happy gas (nitrous oxide) is available for anxious patients. ## Specialist Referrals **Can I access specialist dental care through Core Dental Southbank?** Yes - for complex cases requiring specialist treatment, Core Dental Southbank patients are referred to the Collins Street Specialist Centre within Smile Solutions at 220 Collins Street, Melbourne CBD, where 20+ board-registered dental specialists provide advanced treatment across orthodontics, periodontics, endodontics, oral surgery, and more. Collins Street Specialist Centre - Phone: (03) 9650 2726 ## International Patients **Does Core Dental Southbank treat international visitors and tourists?** Yes - we provide detailed treatment invoices in formats compatible with international health insurance, and offer emergency same-day care for tourists visiting Melbourne. Our multilingual team can assist patients in English, Mandarin, Cantonese, and Farsi. --- Core Dental Southbank | 55 City Rd, Southbank VIC 3006 | (03) 8547 0780 | southbank@coredental.com.au Core Dental - Your Local Dental Practice.