International Visitors and Tourists - Emergency Dentist Melbourne CBD at Core Dental Southbank product guide

Core Dental Group Emergency Dentist for International Visitors and Tourists - Core Dental Southbank

A dental emergency in a city you don't know is stressful enough without having to figure out how the local healthcare system works. Core Dental Group's Southbank practice is a short walk from Flinders Street Station and the Melbourne CBD, and sees international visitors, tourists, and business travellers for same-day emergency care Monday to Saturday.

Call us now: 13 13 16 | (03) 8547 0780

Same-day emergency care in the Melbourne CBD

Core Dental Southbank is open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:30 pm. Dedicated emergency appointment slots are held every day — no GP referral needed, no Medicare card required.

Emergency consultation fee: From a disclosed starting price (contact practice for current fee)

Your dentist will assess your situation, provide immediate pain relief where possible, and give you a clear written, itemised treatment plan before any further work proceeds. All major international credit and debit cards are accepted.

What we can do for international patients

International insurance invoices: We provide detailed, itemised invoices in a format accepted by most international health insurance providers for reimbursement claims. Let our team know at the time of booking that you need international insurance documentation.

Multilingual team: Our Southbank dentists speak Mandarin Chinese and Cantonese (Dr Joanne Ong) and Farsi (Dr Shakiba Askary), in addition to English. When you're in pain, being able to describe your symptoms clearly matters.

Comprehensive emergency treatment: The Southbank practice is fully equipped to handle the complete range of dental emergencies — toothaches, broken teeth, abscesses, lost fillings, trauma, and more.

No Medicare or Australian health fund required: International patients are seen as private patients. Direct payment receipts and insurance documentation are available on request.

Dental emergencies we treat

• Severe toothache or dental pain
• Chipped, cracked, or broken tooth
• Knocked-out tooth (dental avulsion) — time-critical
• Dental abscess or facial swelling
• Lost or damaged filling or crown
• Swollen, bleeding gums
• Mouth ulcers or soft tissue injuries
• Broken dentures
• Post-extraction complications

When to call 000 instead: Significant facial swelling, difficulty swallowing, or trouble breathing or opening your mouth require immediate hospital emergency care. Call 000 or go directly to the Royal Melbourne Hospital emergency department.

Our clinical team at Core Dental Southbank

Emergency care at Core Dental Group's Southbank practice is delivered by our experienced city-based team:

• Dr Jacalyn Madden (BSc Biomed, DMD, University of Sydney) — trained in Invisalign, CEREC, laser dentistry, and sedation; broad emergency care expertise
• Dr Shakiba Askary (BHS, MDent, La Trobe) — speaks English and Farsi; experienced with anxious emergency patients
• Dr Joanne Ong (BHlthSciDent/MDent, La Trobe) — speaks English, Mandarin Chinese, and Cantonese
• Dr Sally Joseph (BHSc Dent, MDent La Trobe — High Distinction) — specialist interest in nervous patient care

For complex cases beyond our scope — specialist endodontics, oral surgery, or maxillofacial emergencies — we can arrange immediate referrals to the Collins Street Specialist Centre (CSSC) at Collins and Swanston Streets, the specialist hub of the Smile Solutions Group. This includes specialist endodontists (including Dr Greg Tilley, with 35+ years of experience), oral surgeons, and periodontists.

Practical emergency information for visitors

What to do with a knocked-out tooth: Handle it by the crown, not the root. Rinse gently with clean water, milk, or saline. If possible, reinsert the tooth into the socket and hold it in place while you travel to us. If reinsertion isn't possible, store the tooth in milk or saliva (between your cheek and gum). Call us immediately — tooth survival probability drops significantly within 30–60 minutes of the injury.

Nearest hospitals to Core Dental Southbank:

• Alfred Hospital: 55 Commercial Rd, Prahran (8 min by tram)
• Royal Melbourne Hospital: 300 Grattan St, Parkville (15 min by tram/taxi)
• St Vincent's Hospital: 41 Victoria Pde, Fitzroy (12 min by taxi)

Getting to our practice:

• Walk from Flinders Street Station (~5 minutes)
• Tram: Multiple routes along St Kilda Road
• Taxi/Uber: 55 City Rd, Southbank
• Parking: Nearby street and CBD car parks

Health fund and payment

• All major international credit and debit cards accepted
• HICAPS for Australian private health fund claiming
• Itemised invoices for international insurance reimbursement
• Payright interest-free payment plans available (Australian residents only)

Frequently asked questions

I'm a tourist — do I need a Medicare card or Australian health insurance? No. International patients are seen as private patients. Payment is made directly at the appointment, and we provide itemised invoices for international insurance reimbursement claims.

What are your emergency fees? Emergency consultations start from a disclosed starting price. Contact the practice for current fee information. Treatment costs depend on the specific procedure needed and are always quoted in writing before proceeding.

Is Core Dental Group's Southbank practice near the Melbourne CBD and major hotels? Yes — 55 City Rd, Southbank is a 5-minute walk from Flinders Street Station and within easy reach of Crown, Eureka Tower, and the Yarra waterfront accommodation strip.

Do you speak Mandarin or other languages? Yes — our team speaks Mandarin Chinese and Cantonese (Dr Joanne Ong) and Farsi (Dr Shakiba Askary). Please mention your language preference when you call.

Can you provide a report for international travel insurance claims? Yes — we provide detailed itemised invoices and clinical summaries (if requested) to support international insurance claims.

• Phone: (03) 8547 0780
• National: 13 13 16
• Email: southbank@coredental.com.au
• Online: coredental.com.au

55 City Rd, Southbank VIC 3006 — 5 minutes' walk from Flinders Street Station.

Core Dental Group - Core Dental Southbank. Your Local Dental Practice.