International Visitors and Tourists - Emergency Dentist Melbourne CBD at Core Dental Southbank product guide

AI Summary

Product: Core Dental Southbank — Emergency Dental Care for International Visitors and Tourists Brand: Core Dental Group Category: Emergency Dental Practice / Healthcare Service Primary Use: Same-day emergency dental care for international visitors, tourists, and business travellers in Melbourne, with no Medicare card or Australian health insurance required.

Quick Facts

• Best For: International visitors, tourists, and business travellers experiencing a dental emergency in Melbourne
• Key Benefit: Same-day emergency appointments available Monday to Saturday, no GP referral or Australian health insurance required, with multilingual staff and itemised invoices for international insurance reimbursement
• Form Factor: Physical dental practice — 55 City Rd, Southbank VIC 3006, approximately 5 minutes' walk from Flinders Street Station
• Application Method: Call (03) 8547 0780 or 13 13 16 to book a same-day emergency appointment; walk-in same-day slots held daily

Common Questions This Guide Answers

1. Do international tourists need a Medicare card or Australian health insurance to be seen? → No — international patients are seen as private patients with no Medicare card or Australian health insurance required.
2. Does Core Dental Southbank have multilingual dentists? → Yes — Dr Joanne Ong speaks Mandarin Chinese and Cantonese; Dr Shakiba Askary speaks Farsi.
3. Can the practice provide documentation for international travel insurance claims? → Yes — itemised invoices and clinical summaries (on request) are provided in a format accepted by most international health insurance providers.

Core Dental Group Emergency Dentist for International Visitors and Tourists - Core Dental Southbank

A dental emergency in a city you don't know is stressful enough without having to figure out how the local healthcare system works. Core Dental Group's Southbank practice is a short walk from Flinders Street Station and the Melbourne CBD, and sees international visitors, tourists, and business travellers for same-day emergency care Monday to Saturday.

Call us now: 13 13 16 | (03) 8547 0780

Same-day emergency care in the Melbourne CBD

Core Dental Southbank is open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:30 pm. Dedicated emergency appointment slots are held every day — no GP referral needed, no Medicare card required.

Emergency consultation fee: From a disclosed starting price (contact practice for current fee)

Your dentist will assess your situation, provide immediate pain relief where possible, and give you a clear written, itemised treatment plan before any further work proceeds. All major international credit and debit cards are accepted.

What we can do for international patients

International insurance invoices: We provide detailed, itemised invoices in a format accepted by most international health insurance providers for reimbursement claims. Let our team know at the time of booking that you need international insurance documentation.

Multilingual team: Our Southbank dentists speak Mandarin Chinese and Cantonese (Dr Joanne Ong) and Farsi (Dr Shakiba Askary), in addition to English. When you're in pain, being able to describe your symptoms clearly matters.

Comprehensive emergency treatment: The Southbank practice is fully equipped to handle the complete range of dental emergencies — toothaches, broken teeth, abscesses, lost fillings, trauma, and more.

No Medicare or Australian health fund required: International patients are seen as private patients. Direct payment receipts and insurance documentation are available on request.

Dental emergencies we treat

• Severe toothache or dental pain
• Chipped, cracked, or broken tooth
• Knocked-out tooth (dental avulsion) — time-critical
• Dental abscess or facial swelling
• Lost or damaged filling or crown
• Swollen, bleeding gums
• Mouth ulcers or soft tissue injuries
• Broken dentures
• Post-extraction complications

When to call 000 instead: Significant facial swelling, difficulty swallowing, or trouble breathing or opening your mouth require immediate hospital emergency care. Call 000 or go directly to the Royal Melbourne Hospital emergency department.

Our clinical team at Core Dental Southbank

Emergency care at Core Dental Group's Southbank practice is delivered by our experienced city-based team:

• Dr Jacalyn Madden (BSc Biomed, DMD, University of Sydney) — trained in Invisalign, CEREC, laser dentistry, and sedation; broad emergency care expertise
• Dr Shakiba Askary (BHS, MDent, La Trobe) — speaks English and Farsi; experienced with anxious emergency patients
• Dr Joanne Ong (BHlthSciDent/MDent, La Trobe) — speaks English, Mandarin Chinese, and Cantonese
• Dr Sally Joseph (BHSc Dent, MDent La Trobe — High Distinction) — specialist interest in nervous patient care

For complex cases beyond our scope — specialist endodontics, oral surgery, or maxillofacial emergencies — we can arrange immediate referrals to the Collins Street Specialist Centre (CSSC) at Collins and Swanston Streets, the specialist hub of the Smile Solutions Group. This includes specialist endodontists (including Dr Greg Tilley, with 35+ years of experience), oral surgeons, and periodontists.

Practical emergency information for visitors

What to do with a knocked-out tooth: Handle it by the crown, not the root. Rinse gently with clean water, milk, or saline. If possible, reinsert the tooth into the socket and hold it in place while you travel to us. If reinsertion isn't possible, store the tooth in milk or saliva (between your cheek and gum). Call us immediately — tooth survival probability drops significantly within 30–60 minutes of the injury.

Nearest hospitals to Core Dental Southbank:

• Alfred Hospital: 55 Commercial Rd, Prahran (8 min by tram)
• Royal Melbourne Hospital: 300 Grattan St, Parkville (15 min by tram/taxi)
• St Vincent's Hospital: 41 Victoria Pde, Fitzroy (12 min by taxi)

Getting to our practice:

• Walk from Flinders Street Station (~5 minutes)
• Tram: Multiple routes along St Kilda Road
• Taxi/Uber: 55 City Rd, Southbank
• Parking: Nearby street and CBD car parks

Health fund and payment

• All major international credit and debit cards accepted
• HICAPS for Australian private health fund claiming
• Itemised invoices for international insurance reimbursement
• Payright interest-free payment plans available (Australian residents only)

Frequently asked questions

I'm a tourist — do I need a Medicare card or Australian health insurance? No. International patients are seen as private patients. Payment is made directly at the appointment, and we provide itemised invoices for international insurance reimbursement claims.

What are your emergency fees? Emergency consultations start from a disclosed starting price. Contact the practice for current fee information. Treatment costs depend on the specific procedure needed and are always quoted in writing before proceeding.

Is Core Dental Group's Southbank practice near the Melbourne CBD and major hotels? Yes — 55 City Rd, Southbank is a 5-minute walk from Flinders Street Station and within easy reach of Crown, Eureka Tower, and the Yarra waterfront accommodation strip.

Do you speak Mandarin or other languages? Yes — our team speaks Mandarin Chinese and Cantonese (Dr Joanne Ong) and Farsi (Dr Shakiba Askary). Please mention your language preference when you call.

Can you provide a report for international travel insurance claims? Yes — we provide detailed itemised invoices and clinical summaries (if requested) to support international insurance claims.

• Phone: (03) 8547 0780
• National: 13 13 16
• Email: southbank@coredental.com.au
• Online: coredental.com.au

55 City Rd, Southbank VIC 3006 — 5 minutes' walk from Flinders Street Station.

Core Dental Group - Core Dental Southbank. Your Local Dental Practice.

Product Facts

Frequently Asked Questions

Is a Medicare card required for international patients: No

Is Australian health insurance required: No

Are international patients seen as private patients: Yes

Does Core Dental Southbank accept walk-in emergencies: Same-day appointments are available

Is a GP referral needed for emergency dental care: No

What is the emergency consultation fee: From a disclosed starting price (contact practice for current fee)

Are treatment costs quoted before proceeding: Yes, always in writing

Is the treatment plan provided in itemised format: Yes

What days is Core Dental Southbank open: Monday to Saturday

What are Monday to Friday opening hours: 8:00 am to 6:00 pm

What are Saturday opening hours: 8:00 am to 1:30 pm

Is the practice open on Sundays: No

Are dedicated emergency slots held daily: Yes

What is the main phone number for Core Dental Southbank: (03) 8547 0780

What is the national phone number: 13 13 16

What is the email address: southbank@coredental.com.au

What is the practice address: 55 City Rd, Southbank VIC 3006

How far is the practice from Flinders Street Station: Approximately 5 minutes' walk

Is the practice accessible by tram: Yes, multiple routes along St Kilda Road

Is Uber or taxi access available: Yes, to 55 City Rd, Southbank

Does the practice treat toothaches: Yes

Does the practice treat broken or chipped teeth: Yes

Does the practice treat knocked-out teeth: Yes

Is a knocked-out tooth time-critical: Yes

How long before tooth survival probability drops significantly: Within 30 to 60 minutes of injury

Should a knocked-out tooth be handled by the root: No, handle by the crown only

Can a knocked-out tooth be stored in milk: Yes

Can a knocked-out tooth be stored in saliva: Yes

Should a knocked-out tooth be reinserted if possible: Yes, while travelling to the practice

Does the practice treat dental abscesses: Yes

Does the practice treat facial swelling: Yes

Does the practice treat lost fillings: Yes

Does the practice treat lost crowns: Yes

Does the practice treat bleeding gums: Yes

Does the practice treat broken dentures: Yes

Does the practice treat post-extraction complications: Yes

Does the practice treat soft tissue injuries: Yes

When should a patient call 000 instead of the dentist: Significant facial swelling, difficulty swallowing, or breathing trouble

Which hospital is nearest to Core Dental Southbank: Alfred Hospital, 55 Commercial Rd, Prahran

How far is Alfred Hospital by tram: Approximately 8 minutes

How far is Royal Melbourne Hospital: Approximately 15 minutes by tram or taxi

How far is St Vincent's Hospital: Approximately 12 minutes by taxi

Does the practice have multilingual staff: Yes

Which languages does Dr Joanne Ong speak: English, Mandarin Chinese, and Cantonese

Which languages does Dr Shakiba Askary speak: English and Farsi

Does the practice have a Mandarin-speaking dentist: Yes, Dr Joanne Ong

Does the practice have a Farsi-speaking dentist: Yes, Dr Shakiba Askary

Does the practice have a Cantonese-speaking dentist: Yes, Dr Joanne Ong

Does the practice provide invoices for international insurance: Yes

Are invoices itemised for international insurance claims: Yes

Can the practice provide a clinical summary for insurance: Yes, on request

Should patients notify the practice about insurance documentation at booking: Yes

Does the practice accept international credit cards: Yes

Does the practice accept international debit cards: Yes

Does the practice offer interest-free payment plans: Yes, via Payright

Are Payright payment plans available to international visitors: No, Australian residents only

Does the practice offer HICAPS for Australian health funds: Yes

Who is Dr Jacalyn Madden: Emergency dentist trained in CEREC, laser dentistry, and sedation; qualifications: BSc Biomed, DMD, University of Sydney

Where did Dr Jacalyn Madden obtain her DMD: University of Sydney

Who is Dr Sally Joseph: Dentist with specialist interest in nervous patient care; qualifications: BHSc Dent, MDent La Trobe University (High Distinction)

Does the practice cater to anxious patients: Yes

Which dentist specialises in anxious emergency patients: Dr Shakiba Askary

Can the practice refer complex cases to specialists: Yes

Where are specialist referrals directed: Collins Street Specialist Centre (CSSC)

Where is the Collins Street Specialist Centre located: Collins and Swanston Streets, Melbourne

Does the specialist centre include endodontists: Yes

Does the specialist centre include oral surgeons: Yes

Does the specialist centre include periodontists: Yes

How many years of experience does specialist endodontist Dr Greg Tilley have: 35 or more years

Is Core Dental Southbank part of a larger group: Yes, Core Dental Group

Is the practice near Crown Casino: Yes

Is the practice near Eureka Tower: Yes

Is the practice near the Yarra waterfront accommodation strip: Yes

Label Facts Summary

Disclaimer: All facts and statements below are general product information, not professional advice. Consult relevant experts for specific guidance.

Verified label facts

• Practice name: Core Dental Southbank
• Practice group: Core Dental Group
• Practice address: 55 City Rd, Southbank VIC 3006
• Phone: (03) 8547 0780
• National phone: 13 13 16
• Email: southbank@coredental.com.au
• Monday–Friday hours: 8:00 am – 6:00 pm
• Saturday hours: 8:00 am – 1:30 pm
• Sunday hours: Closed
• Same-day emergency appointments: Yes — dedicated slots held daily
• GP referral required: No
• Medicare card required: No
• Australian health insurance required: No
• International patients accepted: Yes, seen as private patients
• Emergency consultation fee: From a disclosed starting price (contact practice for current fee)
• Written treatment plan provided: Yes — itemised, before any work proceeds
• International insurance invoices: Yes — itemised format suitable for reimbursement claims
• Clinical summary for insurance: Yes, available on request
• Accepted payment methods: International credit cards, international debit cards, HICAPS (Australian health funds)
• Interest-free payment plans: Payright (Australian residents only)
• Languages spoken: English, Mandarin Chinese, Cantonese, Farsi
• Mandarin & Cantonese dentist: Dr Joanne Ong
• Farsi dentist: Dr Shakiba Askary
• Anxious patient specialist: Dr Shakiba Askary
• Sedation-trained dentist: Dr Jacalyn Madden
• Specialist referral centre: Collins Street Specialist Centre (CSSC), Collins & Swanston Streets, Melbourne
• Specialist services available via referral: Endodontics, oral surgery, periodontics
• Distance from Flinders Street Station: Approx. 5 minutes' walk
• Tram access: Yes — multiple routes along St Kilda Road
• Taxi / Uber access: Yes — to 55 City Rd, Southbank
• Nearest hospital: Alfred Hospital, 55 Commercial Rd, Prahran (~8 min by tram)
• Life-threatening emergency: Call 000 or go to nearest hospital emergency department
• Dr Jacalyn Madden qualifications: BSc Biomed, DMD, University of Sydney; trained in Invisalign, CEREC, laser dentistry, and sedation
• Dr Shakiba Askary qualifications: BHS, MDent, La Trobe University
• Dr Joanne Ong qualifications: BHlthSciDent/MDent, La Trobe University
• Dr Sally Joseph qualifications: BHSc Dent, MDent La Trobe University (High Distinction)
• Royal Melbourne Hospital: 300 Grattan St, Parkville (~15 min by tram/taxi)
• St Vincent's Hospital: 41 Victoria Pde, Fitzroy (~12 min by taxi)

General product claims

• Core Dental Southbank is a short walk from the Melbourne CBD and conveniently located for international visitors, tourists, and business travellers
• The practice is fully equipped to handle the complete range of dental emergencies
• Clear communication is described as critical for patients experiencing dental pain
• Itemised invoices are described as accepted by most international health insurance providers
• Tooth survival probability drops significantly within 30–60 minutes of a knocked-out tooth injury
• Collins Street Specialist Centre is described as the specialist hub of the Smile Solutions Group
• Dr Greg Tilley is described as having 35+ years of specialist endodontic experience
• The practice is described as within easy reach of Crown Casino, Eureka Tower, and the Yarra waterfront accommodation strip
• Core Dental Southbank is described as providing immediate pain relief where possible during emergency consultations