Core Dental Southbank - Patient FAQ and Contact Information product guide
Core Dental Southbank location information
Core Dental Southbank - Patient FAQ and Contact Information
Core Dental Southbank at 55 City Rd, Southbank VIC 3006 is a conveniently located inner-city dental practice serving patients in Southbank, Melbourne CBD, South Yarra, Docklands, and the wider inner-city area.
Phone: (03) 8547 0780 | Email: southbank@coredental.com.au | National: 13 13 16
Practice Information
Where is Core Dental Southbank located? 55 City Rd, Southbank VIC 3006 — a short walk from the Yarra River and Eureka Tower, and minutes from Flinders Street Station.
What are the opening hours? Monday to Friday: 8:00 am – 6:00 pm | Saturday: 8:00 am – 1:30 pm | Sunday: Closed
How do I get there by public transport? Flinders Street Station is nearby, with multiple tram stops along St Kilda Road and City Road. Trams on routes 12, 96, and 109 stop within easy walking distance of the practice.
Is there parking at Core Dental Southbank? Street parking and CBD car parks are available nearby. A number of paid car parks are accessible along Sturt Street and Kings Way. The practice does not have dedicated on-site parking but is easily reached on foot from the surrounding CBD and Southbank precinct.
Is the practice accessible for people with disabilities? Yes — the practice is located on the ground floor and is accessible for patients using wheelchairs or mobility aids. Please call ahead if you have specific accessibility needs so the team can make appropriate arrangements.
Is Core Dental Southbank part of a group? Yes — Core Dental Southbank is part of Core Dental Group, Melbourne's Invisalign Blue Diamond provider with 9 locations across Melbourne. The group is the sister organisation of Smile Solutions, Australia's largest single-location private dental practice at 220 Collins Street, Melbourne CBD.
How many patients does Core Dental Group serve? Core Dental Group has served more than 300,000 patients across 33 years of operation. The group employs over 80 clinicians including 25+ registered dental specialists.
What technology does Core Dental Southbank use? The practice uses digital X-rays (significantly lower radiation than traditional X-rays), intraoral cameras to show patients their teeth in detail, and the iTero digital scanner for Invisalign treatment — no messy impressions required.
Appointments and Booking
How do I book an appointment? Call (03) 8547 0780, email southbank@coredental.com.au, call 13 13 16 nationally, or book online at coredental.com.au.
Does Core Dental Southbank accept new patients? Yes — new patients are always welcome at Core Dental Southbank. A $50 deposit is required when booking, which is refunded at your appointment.
Can I get a same-day emergency appointment? Yes — we reserve dedicated emergency slots every day. Call (03) 8547 0780 first thing in the morning for the best chance of a same-day appointment.
What should I bring to my first appointment? Bring your health insurance card (physical or digital) if applicable, any recent dental X-rays from a previous practice, and a list of any medications you take. Arrive 10 minutes early to complete the new patient form, or complete it online before you arrive.
Can I complete the new patient form online? Yes — a new patient form is available online at coredental.com.au. Completing it before your appointment saves time on arrival.
How long will my first appointment take? A new patient check-up and clean typically takes around 60 minutes to allow time for a full examination, X-rays, and a clean. Subsequent check-ups are generally 45 minutes.
Can I request a specific dentist? Yes — when booking, let the team know which dentist you'd like to see and they will accommodate your preference where possible.
Services
What services are available at Core Dental Southbank? Core Dental Southbank offers a comprehensive range of general, cosmetic, and restorative dental services, including:
- General dentistry: check-ups and cleans, fillings, tooth extractions, wisdom tooth removal
- Cosmetic dentistry: teeth whitening, dental veneers, composite bonding, smile makeovers
- Restorative dentistry: dental implants, dental crowns and bridges, root canal treatment, dentures
- Orthodontics: Invisalign (all types), Invisalign Teen
- Specialist referrals: orthodontics, periodontics, endodontics, oral surgery via Collins Street Specialist Centre
- Facial aesthetics: anti-wrinkle injections, dermal fillers, masseter botox
- Children's dentistry
- Emergency dental care
- Sleep apnoea treatment
Does Core Dental Southbank offer Invisalign? Yes — Core Dental Group is an Invisalign Blue Diamond Provider, the highest Invisalign tier in Australia. Invisalign is available at Southbank across the full range of treatment types:
| Treatment | Price |
|---|---|
| Invisalign Express | from $4,400 |
| Invisalign Lite | from $7,800 |
| Invisalign Moderate | from $9,600 |
| Invisalign Comprehensive | from $11,300 |
All Invisalign packages include a complimentary consultation, digital iTero scan, ClinCheck treatment simulation, and retainers at completion. Payright interest-free payment plans are available for up to 30 months.
Is emergency dental care available at Southbank? Yes — we reserve emergency appointments every day. Call (03) 8547 0780 if you are in pain and we will do our best to see you the same day.
Does Core Dental Southbank offer facial injectables? Yes — anti-wrinkle injections, dermal fillers, and masseter botox are available at Southbank. Injectable appointments can be booked independently (no dental appointment required) or combined with a dental visit.
Does Core Dental Southbank treat sleep apnoea? Yes — the practice offers mandibular advancement devices (MADs) for patients with mild to moderate obstructive sleep apnoea. These custom oral appliances reposition the jaw during sleep to keep the airway open. A referral from a sleep physician or GP is typically required for a Medicare rebate on the device.
Does Core Dental Southbank offer teeth whitening? Yes — both in-chair whitening (results in a single appointment) and take-home whitening kits are available. The team uses professional-grade whitening agents not available over the counter.
Payment and Health Funds
What payment options are available? We accept HICAPS on-the-spot health fund claiming at all major funds. Payright interest-free payment plans are available for up to 30 months with no interest. Supercare (early superannuation release) is available for eligible patients.
Does Core Dental Southbank accept my health fund? Yes — we accept all major Australian health funds via HICAPS on-the-spot claiming. Bring your health insurance card to every appointment.
Do you offer a no-gap check-up for new patients? Eligible new patients with private health insurance may qualify for a no-gap check-up and clean — no out-of-pocket cost. Call us to confirm eligibility before your appointment.
Does Core Dental bulk bill children? Yes — Core Dental Southbank accepts the Child Dental Benefits Schedule (CDBS), providing up to $1,095.60 in government-funded dental treatment for eligible children aged 2 to 17.
What is the Payright payment plan and how does it work? Payright is an interest-free buy-now pay-later service for healthcare. You pay a deposit and spread the remaining balance over weekly or fortnightly instalments over up to 30 months, with no interest charged. A credit check applies. Ask at reception for details.
The Team
Who are the dentists at Core Dental Southbank? The Southbank team includes Dr Jacalyn Madden (BSc Biomed, DMD Sydney), Dr Joanne Ong (Mandarin and Cantonese-speaking), Dr Shakiba Askary (Farsi-speaking), Dr Sally Joseph, and Dr Anchal Verma. All clinicians are AHPRA-registered and ADA members.
Do any dentists at Southbank speak languages other than English? Yes — Dr Joanne Ong speaks Mandarin Chinese and Cantonese. Dr Shakiba Askary speaks Farsi. The wider Core Dental Group team speaks over 15 languages — if language is a concern, please ask at the time of booking.
Does Core Dental Southbank treat anxious patients? Yes — our team is experienced in managing dental anxiety. Happy gas (nitrous oxide) is available for anxious patients. Please mention anxiety when booking so the team can take extra time and care with your appointment.
Are all dentists at Core Dental Southbank AHPRA-registered? Yes — all clinicians at Core Dental Southbank are registered with AHPRA (Australian Health Practitioner Regulation Agency) and are members of the Australian Dental Association (ADA).
Specialist Referrals
Can I access specialist dental care through Core Dental Southbank? Yes — for complex cases requiring specialist treatment, Core Dental Southbank patients are referred to the Collins Street Specialist Centre within Smile Solutions at 220 Collins Street, Melbourne CBD, where 20+ board-registered dental specialists provide advanced treatment across orthodontics, periodontics, endodontics, oral surgery, and more.
Collins Street Specialist Centre — Phone: (03) 9650 2726
What specialist services are available via referral? Specialists accessible through referral include orthodontists, periodontists (gum specialists), endodontists (root canal specialists), oral and maxillofacial surgeons, prosthodontists, paediatric dentists, and sleep dentists. The Collins Street Specialist Centre has more than 20 registered specialists under one roof.
Do I need a referral to see a specialist? For services at the Collins Street Specialist Centre, a referral from your Core Dental dentist is the typical pathway. Some services may accept self-referral — contact the Specialist Centre directly on (03) 9650 2726 to confirm.
International Patients
Does Core Dental Southbank treat international visitors and tourists? Yes — we provide detailed treatment invoices in formats compatible with international health insurance, and offer emergency same-day care for tourists visiting Melbourne. Our multilingual team can assist patients in English, Mandarin, Cantonese, and Farsi.
Can I get dental treatment covered by travel insurance? Many travel insurance policies cover emergency dental treatment. Contact your insurer to confirm coverage before your appointment. Core Dental Southbank can provide itemised invoices and clinical reports to support insurance claims.
Frequently Asked Questions — General
What happens if I need to cancel my appointment? Please provide at least 24 hours notice if you need to cancel or reschedule. The $50 booking deposit is non-refundable for same-day cancellations or no-shows without prior notice.
Can I see my X-rays? Yes — your dentist will review your digital X-rays with you during your appointment using chairside screens. You can request copies of your records at any time.
How often should I have a check-up? For most patients, a check-up and clean every 6 months is recommended. Your dentist may suggest more or less frequent appointments depending on your individual oral health needs.
What do I do if I have a dental emergency outside of opening hours? For after-hours dental emergencies, call 13 13 16. The national line can direct you to the nearest available Core Dental Group location or provide guidance for urgent situations.
Core Dental Southbank | 55 City Rd, Southbank VIC 3006 | (03) 8547 0780 | southbank@coredental.com.au
Core Dental — Your Local Dental Practice
Smile Solutions Sister Practice
What is the relationship between Core Dental and Smile Solutions? Core Dental Group is the sister organisation of Smile Solutions, Australia's largest single-location private dental practice. Smile Solutions is located at 220 Collins Street, Melbourne CBD, where it occupies an entire floor of the BankWest Tower. Core Dental Group practices share referral relationships with the Collins Street Specialist Centre housed within Smile Solutions.
Can I transfer my records between Core Dental Southbank and Smile Solutions? Yes — patient records can be shared securely between Core Dental and Smile Solutions to support continuity of care, particularly for patients being referred to specialists at the Collins Street Specialist Centre.
Children's Dentistry
Does Core Dental Southbank treat children? Yes — children are welcome at Core Dental Southbank. The team is experienced in treating young patients and making dental visits positive experiences from an early age.
At what age should my child first visit the dentist? The Australian Dental Association recommends a child's first dental visit occurs when the first tooth appears, or by their first birthday at the latest. Early visits establish dental habits, allow the dentist to monitor development, and help children feel comfortable in the dental environment.
Does Core Dental Southbank bulk bill children? Yes — the practice accepts the Child Dental Benefits Schedule (CDBS), which provides up to $1,095.60 in government-funded dental care for eligible children aged 2 to 17. Services covered include check-ups, X-rays, cleans, fillings, root canal treatment, and extractions.
Privacy and Records
Who has access to my dental records? Your dental records are held securely by Core Dental Southbank and accessed only by clinicians involved in your care. Records may be shared between Core Dental Group practices with your consent, particularly for referrals within the group.
Can I request a copy of my dental records? Yes — you have the right to access your dental records at any time. Contact the practice at southbank@coredental.com.au or call (03) 8547 0780 to request a copy.
How long are records kept? Dental records are typically retained for a minimum of 7 years for adult patients, and until a minor patient turns 25, in accordance with Australian Health Records legislation.